Refund and Cancellation Policy

This policy applies to payments made to Ophir Digital Intelligence Limited, trading as Ophir Intelligence (“Ophir”, “we”), by card, mobile money or bank transfer, including payments made through our online payment gateway. It covers software subscriptions, software development projects, support and maintenance plans, and technology products.

Cancel any time. You can cancel a monthly or annual subscription at any time by email or from your account. Cancellation stops future renewals; you keep access until the end of the period already paid for.

Monthly plans are not refunded for the current month once it has started.

Annual plans cancelled within 14 days of the first payment receive a full refund. After 14 days, annual plans are not refunded for the remaining period, but access continues until the end of the paid year.

If we cancel or permanently withdraw a service you have paid for, we refund the unused portion.

Projects are governed by the proposal, statement of work or agreement signed for that project, which takes precedence over this policy where it says something different.

Either party may cancel a project by written notice. You pay for work completed up to the date of cancellation; payments for milestones that have not started are refunded.

A deposit or first milestone payment covers discovery and setup and is non-refundable once work has started.

Plans can be cancelled with 30 days’ written notice, effective at the end of the following billing period. Fees already paid for a period in which service was provided are not refunded. Third-party costs paid on your behalf (such as domain registrations or software licences) are non-refundable once purchased.

Products may be returned within 7 days of delivery for a refund or exchange if unused, in original packaging and with proof of purchase. Delivery and installation charges are non-refundable.

Products that arrive damaged or faulty must be reported within 48 hours of delivery and will be repaired, replaced or refunded. After 7 days, faults are handled under the manufacturer’s warranty, and we help you make the claim.

Software licences and digital products are non-refundable once activated or delivered.

Duplicate charges, overcharges and payments taken in error are refunded in full once confirmed.

Email info@ophirintelligence.io or call +260 771 892217 with your name, invoice or order number, the amount and the reason. We acknowledge requests within 2 business days and give a decision within 7 business days.

Approved refunds are paid to the original payment method (card or mobile money) and in the original currency, normally within 10 business days. Your bank or mobile-money provider may take longer to show the credit.

Please contact us before raising a chargeback or dispute with your bank, so we can resolve the issue quickly.

Nothing in this policy limits your rights under the Competition and Consumer Protection Act, 2010 of Zambia or other applicable law. We may update this policy; the version published on our website at the time of payment applies.